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When you order from us, whether it's your first or tenth time, you become part of our family. During your search for the perfect items, we help you through the process.
The collections and products were born in the exuberant city of the South of Miami Beach, Fl, an attractive, cosmopolitan and above all multi cultural place. Our collections are based on images of a powerful landscape of beach, sun, sand, restaurants and stores of big international brands; so the high quality of our pieces are resistant; varied and above all with a unique style always looking for our clients to feel comfortable using it.
The plastic artist and dentist Elvis Polanco Palen, launched the Elvis Palen brand in 2017, with the participation; support, inherited family inspiration and especially family business experience in Dom. Rep. creating jewelry (beads); items that inspire current art and fashion accessories of high quality and beauty.
We treat our clients with the honesty and respect they deserve. Always being in direct contact to provide the best service, support before and after each purchase so that you feel proud to use our items
Be the first to hear about new design, campaigns, and offers.
Privacy Policy
Effective Date: November 30, 2020
We at Elvis Palen LLC respect your concerns about privacy. This Online Privacy Notice describes the types of personal information we collect at www.elvispalen.com We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.
INFORMATION WE COLLECT
The types of personal information users of our Site include:
contact information (such as name, postal address, telephone number and email address);date of birth and anniversary date; login credentials for the Site;
payment information (such as payment card details); and purchase and transaction information (including serial numbers for timepiece registration).
The provision of your personal information is voluntary. However, if you do not provide us with your personal information, we may not be able to provide you with our goods and services, fulfil your requests, or respond to your inquiries.
INFORMATION WE COLLECT BY AUTOMATED MEANS
When you use our Site, we may collect certain information by automated means, using technologies such as cookies, web server logs, web beacons (including tags and pixels from third parties such as Facebook and JavaScript.
Cookies are files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings on your device. Our Site may use cookies (such as HTTP cookies) and other types of local storage (such as browser-based or plugin-based local storage). Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our Site or other websites and online services.
Our Site also uses third-party plug-ins for Instagram, Facebook, Pinterest, Twitter and YouTube. The providers of these plug-ins may collect your data using automated means when you interact with them. This information is collected directly by the providers of the features and is subject to the privacy policies or notices of these providers.
HOW WE USE THE INFORMATION WE COLLECT
We may use the information described above to:
provide products and services; create and manage your account, process your payment; to the extent permitted by applicable law and with your consent where required, send you catalogs and other promotional materials, and communicate with you about, and administer your participation in, special events, programs, offers, surveys and market research; respond to your inquiries; perform data analyses (including anonymization and aggregation of personal information);operate, evaluate and improve our business (including developing new products and services; enhancing and improving our products and services; managing our communications; analyzing our products and services; and performing accounting, auditing and other internal functions); protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities; and comply with and enforce applicable legal requirements, relevant industry standards and our policies.
INFORMATION WE SHARE
We do not sell or otherwise disclose personal information we collect about you, except as described in this Online Privacy Notice. We may share personal information with service providers who perform services on our behalf based on our instructions. These service providers include: to provide targeted and personalized content, offers and advertising, process credit card payment
In addition, we may disclose information about you if we are required to do so by law or legal process, to law enforcement authorities or other government entities, and when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).
ONLINE TRACKING:
You may see our ads on other websites based on your visits to the site, because we engage in retargeting. For example, if you view a particular product on the site, you may see an ad for that product on a third-party website. Our retargeting activities are handled by service providers that track your activity on the site and third-Party sites(using automated means such as cookies). Accordingly, to the extent permitted by applicable law, we are our service providers may collect information about our visitors online activities over time and across third-party websites.
Our site isn’t designed to respond to” do not track” request from browsers.
YOUR RIGHTS AND CHOICES
We offer you certain choices in connection with the personal information we collect from you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us by email.
HOW WE PROTECT PERSONAL INFORMATION
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide on the Site against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
LINKS TO OTHER WEBSITES
Our Site may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites are not owned or controlled by us, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.
UPDATES TO OUR ONLINE PRIVACY NOTICE
This Online Privacy Notice may be updated periodically to reflect changes in our personal information practices. We will post a prominent notice on our Site to notify you of any significant changes to our Online Privacy Notice and indicate at the top of the notice when it was most recently updated, and/or take any further action required by law.
CHILDREN’S PERSONAL INFORMATION
Our Site is designed for a adult audience and is not directed to children. We do not knowingly collect or solicit personal information from children under the age of 18 (or other relevant age, as applicable, pursuant to relevant law) through our websites and apps. If we become aware that we have collected personal information from a child under such age, we will promptly delete the information from our records. If you believe that a child under such age may have provided us with personal information, please contact us.
HOW LONG WE KEEP YOUR DATA
We keep your information only as long as we need it to provide you with an excellent service and meet the objectives described in this policy. The same applies to any part with which we share your information and that provides services on our behalf. When we no longer need to use your information and we do not need to keep it to meet our legal or regulatory obligations, we will remove it from our systems or depersonalize it so we cannot identify you.
PRIVACY RIGHTS IN CALIFORNIA:
-California Consumer Privacy Act of 2018 (CCPA), separately, gives California customers the right to know what personal information is collected from them, and how it will be used, disclosed and sold. The CCPA also gives California customers the right to request access and delete personal information, and the right to request that their personal information not be sold, in addition to the right not to be discriminated against for exercising privacy rights.
The purpose of this notice is to provide customers with a description of our practices regarding the collection, use, disclosure and sale of personal information and instructions for submitting data privacy requests under CCPA.
-Elvis Palen shares personal information with affiliates of Elvis Palen LLC and commercialization agents for commercial purposes. We do not share your personal information with unaffiliated third parties to perform their own independent marketing purposes without your consent. California residents may request the categories of personal information that Elvis Palen shared with third parties, for direct marketing purposes. Written requests must be sent by email to: officepalen@gmail.com
Respond to your requests
-Be aware that you cannot ask us to delete information according to certain circumstances. For example, the CCPA includes exceptions that state that we should not delete data that is necessary to complete a transaction, eliminate security incidents or for some other internal purposes.
-You can designate an authorized agent to make a request to know, delete or cancel on your behalf. When you use an authorized agent to submit a request for access or removal, you must give the authorized agent written permission to do so, and, under certain circumstances, we may ask you to verify your identity directly with us. We may deny a request from an authorized agent that does not send proof that you have authorized it to act on your behalf.
-Elvis Palen will respond to these requests within 30 working days (not including Saturdays or Sundays) after receiving the request. To process your request for access or removal, we must be able to verify your identity with some degree of certainty. In order to do so, you must provide us with the required identification information when completing the online application form or placing an order through our customer service agents. We will ask you to provide us with your information and an additional identifier according to your relationship with us. Before processing your request, we will match this data with the data we currently maintain to verify your identity and your relationship with us. Requests that reach Elvis Palen by other means may result in a late response.
ANALYTICS
Elvis Palen may use your information to perform its own analytics and to enable analytics provided by third parties. We may use analytical information for supporting business analysis and operations, business intelligence, product development, improving products and services, personalizing content, providing advertising, and making recommendations.
By giving your consent to opt in Elvis Palen ’s services, you agreed for us to use your personal data.
HOW TO CONTACT US
If you have any questions or comments about this Online Privacy Notice, would like to exercise your rights, or you would like us to update information we have about you or your preferences, please contact by email at CUSTOMER SERVICES or officepalen@gmail.com
Terms & Conditions
Effective Date: 01/30/2020
Please read these Terms of Sale carefully prior to making an online purchase from Elvis Palen LLC (“Elvis Palen” “we,” “us” or “our”) through our website. By purchasing items through the Site, you agree to be bound by these Terms of Sale and our TERMS & CONDITIONS, which are incorporated by reference. If you do not agree to all of the terms and conditions set forth in these Terms of Sale, do not purchase any items through the Site.
We reserve the right to change or modify these Terms of Sale at any time and in our sole discretion. If we make changes to these Terms of Sale, we will post the amended Terms of Sale to the Site and update the “Last Updated” date above. We encourage you to review these Terms of Sale prior to making any purchase through the Site to ensure that you understand the terms and conditions that apply to your purchase.
1. Availability and Pricing:
All items offered for sale through the Site are subject to availability, and we reserve the right to impose quantity limits on any order, reject all or any part of an order, and discontinue offering items without prior notice, even if you have already placed an order for an item. All prices are shown in U.S. dollars and applicable Taxes (as defined below) and other charges, if any, are additional. All prices are subject to change without notice.
In the event that an item you are interested in purchasing is not listed on the Site or is listed as "Contact Us" on the Site. Please contact our customer services or email. Please check back at a later time as our inventory is subject to change.
2. Taxes:
You are responsible for any sales, use, duty, or other governmental taxes or fees (“Taxes”) due with respect to your purchase of items through the Site. We will collect applicable Taxes if we determine we have a duty to collect such Taxes. We will present an estimate of Taxes to be collected at checkout, except where we have clearly stated in writing that a price includes Taxes. The actual taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this adjustment, such as variances between processor programs and changes in rates of Taxes.
3. Payments:
By providing a credit card or other payment method accepted by us, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable Taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your order. In the event you would like to change or update payment information associated with your account on the Site, you can do so at any time by logging into your account and editing your payment information. If any of the items in your order are unavailable, we will charge only the prices, Taxes and other applicable charges associated with the items that are included in the shipment.
4. Shipping and Handling:
You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time; however, we will provide notice of the changes applicable to you before you make your purchase. Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed.
SHIPPING & ORDER TRACKING:
Please note: Personalized items, including all custom-engravable designs, are excluded from four-day and overnight shipping. They may require up to 14 business days to ship.
Saturday, Sunday and holiday delivery is not available. Order and shipping confirmation emails will note whether a signature is required at the time of delivery. If you need to make changes to your shipping information, please follow the instructions in your shipping confirmation email.
THANKSGIVING; BLACK FRIDAY AND CYBER MONDAY SHIPPING INFORMATION
Black Friday and Cyber Monday Shipping – For Orders Placed After 3:00PM (ET) Wednesday, November 27 Through 4:00PM (ET) Monday, December 2
FedEx Standard Overnight Air – Complimentary Shipping and Handling (Domestic Only)
All orders placed on Wednesday after 3:00 P.M. (ET) BEFORE Thanksgiving until the following Monday (Cyber Monday) will be delivered at least four business days later.
STANDARD SHIPPING INFORMATION
FedEx Standard Two-Day Air – Complimentary Shipping and Handling (Domestic U.S. and Puerto Rico Only)
Your order should arrive two business days after shipping if ordered by 3:00PM (ET). Please note that two-day orders placed after 3:00PM (ET) on Friday, Saturday, or Sunday will be processed on Monday and should arrive two business days after shipping. Saturday, Sunday and holiday delivery is not available. Order and shipping confirmation emails will note whether a signature is required at the time of delivery. If you need to make changes to your shipping information, please follow the instructions in your shipping confirmation email.
FedEx Standard Overnight Air – $ 25.00 Shipping and Handling (Domestic U.S. and Puerto Rico Only)
Orders placed before 3:00PM (ET) Monday through Thursday will be delivered two business day later. Orders placed before 3:00PM (ET) on Friday will be delivered Monday. Every order is subject to review. After 3:00PM (ET), orders will be shipped the following business day. Saturday, Sunday and holiday delivery is not available. Order and shipping confirmation emails will note whether a signature is required at the time of delivery. If you need to make changes to your shipping information, please follow the instructions in your shipping confirmation email.
Delivery to other territories outside the US UU. and other International destinations:
It is not possible to specify exactly, an estimated time would be between 20 to 30 working days
P.O. Boxes and APO/FPO/DPO, and Freight Forwarders
Currently, we do not allow shipments to P.O. Boxes. Billing addresses may contain P.O. Boxes. We also do not allow shipments to APO/FPO/DPO or freight forwarding address locations.
TRACK YOUR ORDER:
Registered customers, please click SIGN IN to access web order status and history.
Non-registered customers do not have online access to order status and history. You may request information via EMAIL, online or chat. Please provide the order confirmation number so we can respond more quickly and accurately
5. Returns, Exchanges and Refunds
We want you to be completely happy with the items you order from us. If for any reason you are not satisfied with an item you purchase through the Site, you may return such item (accompanied by your sales receipt) within 14 days of the date on which the item was delivered to you and elect to:
(B) Receive a refund in the amount you paid for the item.
(C) Receive a merchandise credit in the amount you paid for the item that may be applied to your purchase of another item through the Site.
(D) If you return an item to us after such 14-day return period, but between 15 and 30 days of the date on which the item was delivered to you, you may still return the item and elect either to exchange the item for another item available for purchase through the Site or to receive a merchandise credit in the amount you paid for the item that may be applied to your purchase of another item through the Site.
To return an item you purchased through the Site, please complete the return section of the original packing slip enclosed with your order and indicate the reason(s) for the return and whether you wish to exchange the item or to receive a refund or merchandise credit in the amount you paid for the item pursuant to these Terms of Sale. You must enclose the completed return section of the original packing slip in the package you send to us with the item you are returning. You may ship your return to us using the complimentary return shipping label provided with your order, which will ensure that your return is mailed to the proper return address. If you decline to use the complimentary return shipping label provided with your order, please ship your return, prepaid and insured, to us at: 3860 Miller RD Apartment B, Lake Worth, Fl 33461-3697 United States. Please allow 2-3 weeks for the processing of your return.
Please note that all refunds will be issued to the original form of payment, except that cash purchases will be refunded by a company check from Elvis Palen LLC. All items returned to us must be unaltered, unworn and in saleable condition. In addition, all returned items must include the original packaging in good condition and all associated tags. Please note that used items are not eligible for return unless such items are defective. Some exclusions may apply.
6. Price Adjustments:
If the price of an item you purchase through the Site is reduced due to such item becoming a permanent sale item within 10 days of the date on which you purchased the item, you may contact us to receive a one-time (single order) refund or price adjustment for the item purchased. Such refund or price adjustment applies only to items that become permanent sale items and excludes temporary special promotion items. For questions regarding price adjustments or to submit a request for a price adjustment, please contact us.
7. Errors:
We attempt to be as accurate as possible and to eliminate errors on the Site; however, we do not represent or warrant that the descriptions, pricing or other information on the Site is accurate, complete, reliable, current or error-free. In the event of an error, we reserve the right to correct such error and revise your order accordingly (which includes charging the correct price) or to cancel your order and refund any amount charged. Please note that:
A)If the correct price of an item you purchase through the Site is lower than our stated price, we will charge you the lower amount when your order is shipped.
B)If the correct price of an item you purchase through the Site is higher than our stated price, we will, at our discretion, contact you for instructions before shipping.
(C)If we are unable to contact you after 15 days, we will cancel your order and notify you of such cancellation.
8. Disclaimers; Limitation of Liability:
Your use of items purchased through the Site is at your sole risk. Such items are provided “as is” and “as available’ without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
You understand and agree that, to the fullest extent permitted by applicable law, Elvis Palen and its officers, directors, agents, partners and employees (individually and collectively, the “ Elvis Palen Parties”) will not be liable to you under any theory of liability—whether based in contract, tort, negligence or otherwise—for any indirect, consequential, incidental, or special damages or lost profits that may be incurred by you, arising out of or in any way connected to these Terms of Sale or the use of, or inability to use, any items purchased through the Site, including, without limitation, any damages caused by or resulting from reliance by you on any information or items obtained from us, whether or not Elvis Polanco or another Elvis Palen Party has been advised or should have been aware of the possibility of any such losses. You understand and agree that, to the fullest extent permitted by applicable law, the Elvis Palen Parties’ total liability in connection with the items purchased through the Site and these Terms of Sale will not exceed the amount you actually paid to Elvis Palen for such items purchased.
The limitations set forth in this section will not limit or exclude liability for personal injury or property damage directly and proximately caused by items you purchased from us through the Site or for the gross negligence, fraud or intentional misconduct of any Elvis Palen Parties, or for any other matters in which liability cannot be excluded or limited under applicable law.
9. Dispute Resolution; Binding Arbitration:
INSTEAD OF SUING IN COURT, YOU AGREE THAT ANY DISPUTE RELATING TO THESE TERMS OF SALE, YOUR PURCHASE OF AN ITEM THROUGH THE SITE OR ITEMS PURCHASED FROM US WILL BE SUBMITTED TO CONFIDENTIAL ARBITRATION IN MIAMI, FLORIDA.
ANY ARBITRATION UNDER THESE TERMS OF SALE WILL BE CONDUCTED UNDER THE PREVAILING RULES OF THE AMERICAN ARBITRATION ASSOCIATION. THESE RULES ARE DIFFERENT FROM THOSE FOUND IN A COURT BECAUSE, AMONG OTHER REASONS, THERE IS NO JUDGE OR JURY, AND REVIEW IS LIMITED.
AN ARBITRATOR CAN AWARD THE SAME DAMAGES AND RELIEF, HOWEVER, AND MUST HONOR THE SAME LIMITATIONS STATED IN THESE TERMS OF SALE AS A COURT WOULD.
THE ARBITRATOR'S AWARD SHALL BE BINDING AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
ALL ARBITRATIONS SHALL PROCEED ON AN INDIVIDUAL BASIS. THE ARBITRATOR IS EMPOWERED TO RESOLVE THE DISPUTE WITH THE SAME REMEDIES AVAILABLE IN COURT, HOWEVER, ANY RELIEF MUST BE INDIVIDUALIZED TO YOU AND WILL NOT AFFECT ANY OTHER CUSTOMER.
YOU AND ELVIS PALEN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER IN ARBITRATION ONLY IN YOUR OR THEIR RESPECTIVE INDIVIDUAL CAPACITIES AND IN SO DOING YOU WAIVE THE RIGHT TO A TRIAL BY JURY, TO ASSERT OR PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS ACTION ARBITRATION (EITHER AS A NAMED-PLAINTIFF OR CLASS MEMBER), AND TO ASSERT OR PARTICIPATE IN ANY JOINT OR CONSOLIDATED LAWSUIT OR JOINT OR CONSOLIDATED ARBITRATION OF ANY KIND.
10. Governing Law:
These Terms of Sale and your purchase of items through the Site will be governed by and construed in accordance with the laws of the State of FLORIDA, without regard to conflict of law principles. You hereby irrevocably consent to the jurisdiction and venue of the federal and state courts located in MIAMI, FLORIDA with respect to any dispute related to these Terms of Sale or your purchase of an item through the Site that is not subject to arbitration under these Terms of Sale.
11. Severability:
If any provision or part of a provision of these Terms of Sale is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms of Sale and does not affect the validity and enforceability of any remaining provisions.
12. Questions:
If you have any questions regarding these Terms of Sale, please contact us at our Email: officepalen@gmail.com